Terms and Conditions

No tiles are guaranteed against crazing or shade variation. 
 

Sample tiles are provided in good faith. However, Tile and Stone (Medway) Ltd cannot guarantee that tiles ordered will be from the same batch as the sample tiles provided. 

All tiles should be checked before fixing. Tile and Stone (Medway) Ltd cannot be held responsible once tiles have been fixed. 

Quantities calculated from measurements provided by the customer are not guaranteed due to potential inaccuracies or subsequent amendments to layouts. 

No claims for shortages or damages can be entertained unless reported within 24 hours of collection / delivery.

Special order items must be paid for in full at time of ordering. Once paid, special order items cannot be cancelled or returned unless at the discretion of Tile and Stone (Medway) Ltd.

Returns of stock items must be made within 28 days of purchase. Unfortunately, tiles only from the current shade can be accepted for return. A minimum 25% handling and re-stocking charge will apply.